Cancellation Policy

For Reservations: If you cannot attend any reservation that you've made, please cancel any reservation you cannot make through your online account, at least 12 hours in advance of the class. If you late-cancel or no-show any reservation, the pass will be used as if you had attended the reservation. If you're on an unlimited membership plan, please refer to your individual contract.*

We have limited seating and our cancellation policy helps to allow as many people into our classes as possible. 

Questions? Email us and we'll respond as soon as possible.
​

How to cancel your auto-pay membership
Before your autopay goes through for the month, email us to cancel. We pride ourselves on a no-fuss cancellation but require an email. Click here to email us. Allow us 24 hours to respond. 

---

Daily Cancellations

How to cancel a reservation via online browser / our website
Click here. Log in. Click My Schedule. Click Cancel. 

How to cancel a reservation via the Momence App
Open your Momence app. Tap Home + Tap the reservation you're needing to cancel + Tap Cancel.