We can't wait to row with you!
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Frequently Asked Questions
Will you be taking temperatures upon entry? No, we will not be taking temperatures upon entry. We will have a station for coaches to take their temperature but customers will not be required. We are trusting that you WILL NOT attend if you do not feel well. What happens if we forget our mask/face covering? We have disposable masks available for purchase. However, you simply need to cover your mouth and nose when off of your machine. So, if you have an extra t-shirt or towel, that will be fine as long as you use that as a face covering each time you're up off of your machine. Can I use the filtered water dispenser? Yes, but at Tarrytown only. There is no water dispenser available at our Downtown location, currently. We highly recommend you bring your own water (and enough of it) for your class at either location, however. We will have water bottles available for sale for $1. Will you have disposable cups? No. We will be selling water bottles for $1 if you forget your water. What if I don't feel well, last minute before a class? We will waive all penalties on our 12-hour cancellation policy if you decide last minute that you need to cancel due to feeling unwell. Please email us as soon as you know you will not be attending class and we'll help. I don't feel comfortable returning just yet. Can I save my passes for later? Yes, email us after the expiration date and we'll help. I don't feel comfortable returning just yet. Can I continue to pause my membership? Absolutely. Your account has been paused until May 18, unless otherwise requested. We require you to email us prior to any pause, but we can keep your account paused for as long as necessary to make you feel comfortable. Make sure to email us asap if you'd like to pause your membership. Will you keep posting online Rō2Go videos? Yes! We'll roll out a new format soon, but for now we'll keep posting new videos as often as possible. |